1. Introduction

At Mobiles Markaz, we are committed to providing exceptional customer support to ensure a smooth and satisfactory experience for all our users. This Support Policy outlines the types of support we offer, our response times, and how you can get in touch with us.

2. Scope of Support

Our support team is available to assist with the following:

• Technical issues related to the use of Mobiles Markaz.
• Guidance on using features of our platform.
• Assistance with account management, including password resets and profile updates.
• Help with transactions and communication between buyers and sellers.
• Reporting and resolving any bugs or issues encountered on the platform.

3. Support Channels

You can reach out to our support team through the following channels:

• Email Support: Contact us at [your-email@mobilemarkaz.com] for all support-related queries.
• Phone Support: Call us at [Your Contact Number] during our business hours.
• Live Chat: Use the live chat feature available on our platform for instant assistance.
• Help Center: Visit our Help Center for FAQs, tutorials, and guides.

4. Response Times

We strive to respond to all support requests within the following timeframes:

• Email Support: Within 24-48 hours on business days.
• Phone Support: Immediate response during business hours.
• Live Chat: Instant response during business hours.

Our business hours are [Your Business Hours], [Your Time Zone].

5. Support Limitations

While we aim to assist with a wide range of issues, our support is limited to the following:

• We do not provide support for third-party products or services.
• We are not responsible for resolving disputes between buyers and sellers, though we may facilitate communication.
• Custom development or extensive consultation requests may require additional fees or may not be supported.

6. Escalation

If you are not satisfied with the resolution provided, you may request to escalate the issue. Our support team will ensure your concerns are addressed promptly by a supervisor or manager.

7. Changes to This Support Policy

We may update this Support Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Support Policy, please contact us at:

Email: info@mobilesmarkaz.com